Smile and the World Smiles Back at You Essay Example | Topics and Well Written Essays - 1500 words

Smile and the World Smiles Back at You - Essay Example According to Grandey, Fisk, Matilla, Jansen, and Sideman (2005a), it is particularly important to appear both competent and likeable in making a good impression. Any part of the body can be used in nonverbal communication. However, one part, the face, is the most expressive. Various parts of the face and how they are used are strong ways of communicating: eye contact, frowning, dropping one's jaw, pouting, crying, smiling, and more. Though each of these topics can be a paper in and of themselves, it is the last - smiling - that will be the focus of this paper, specifically its role in retail sales. The paper will look at two factors: 1) Whether the salesperson smiled at a new customer as a function of whether the salespersons' previous customer interaction resulted in a sale or not and, 2) Whether the different conditions (smile/no-smile) led to a visibly different response (positive/engaged or negative/distanced) from the new customer. Further detail on the research hypotheses will be presented at the end of this section. There is a lot of literature on nonverbal communication and smiling. ... Duchenne smiles use specific muscles around the cheeks and the eyes, and raise the cheeks. Some authors refer to these as a "felt" or "authentic" smiles, and they are consistently preferred by observers to the non-Duchenne smile as reported by Ekman, 1992; Ekman & Friesen, 1982; and Frank, Ekman, & Friesen, 1993 (as cited in Grandey et al. 2005a). This division, while valuable for some research, also makes comparing research studies difficult as not all studies detail the "type" of smile of the person being observed. In addition, not all researchers are knowledgeable in the differences between the two types and how to assess if a subject (i.e. observed salesperson during field study) exhibited one or the other. However, given the many references to the two types of smiles, it is important to discuss the two types here. Swinyard (2003) completed a complex, multi-hypotheses study on the effect of salesperson mood, shopper behavior, and customer service looking at two store types (department store, discount store). He did not, however, articulate how "mood" was shown in the study, thus introducing complications, such as whether a smile (seemingly evidence of a good mood) was Duchenne or non-Duchenne, and the possible impact that might have had. Expectedly, he found that "store salespeople in a good mood will provide better customer service than those in a bad mood." This may seem to be a statement of the obvious, but "better customer service" is a hallmark of successful companies, particularly as he cited, Nordstrom. "Better customer service" does not always have to be complicated, it can be a genuine smile and a warm greeting. Hall and Horgan (2003) substantiate the

Martin Luther King Jr.s Letter from Birmingham Jail Essay Example for Free

Martin Luther King Jr.s Letter from Birmingham Jail Essay Martin Luther King Jr.s revealing, Letter from Birmingham Jail, delves into the segregation, injustice and violence of Birmingham, Alabama, probably the most thoroughly segregated city in the United States(Inquiry, p.#391, paragraph 6) In response to criticism from eight clergymen of Birmingham, King details the process of preparation for the nonviolent protest that took place in Birmingham. Imprisoned for protesting without a license, Dr. Kings words continue to reach far beyond the bars of his prison in his letter from Birmingham jail. Martin Luther King addresses the concerns and criticisms of his fellow clergymen, explaining why the African-American population of our nation cannot always be expected to wait for a more appropriate time to voice their concerns. Justice too long delayed is justice denied.(Inquiry, p. #393, paragraph 13) Dr. Kings wisdom is a well-known and well-cherished part of American history. Reading his words have cemented my admiration for his methods and his ideas. In Letter from Birmingham Jail he exposes the hypocrisy of the South and expresses his willingness to break an unjust law to pave the way for a just one. In case peacefully going to jail for his protests isnt a loud enough demonstration, his letter, specifically addressed to eight fellow clergymen but meant for the nation, gets the message across. Reading this letter has made me wonder how an eloquent, charismatic and just man such as Martin Luther King could be criticized, imprisoned and eventually assassinated. I question whoever cannot see the reason in Dr. Kings words. The issues of prejudice and segregation have been well worn since Martin Luther Kings time, but his words still hold passion and wisdom. His work on these issues was ground breaking, and I doubt our country would be as it is today if Dr. King had never spoken out in a time of injustice and inequality.

Practices of Lifestyle Modification Regarding T2DM

Practices of Lifestyle Modification Regarding T2DM Chapter 5 Discussion, Recommendation Conclusion 5.1 Introduction Most studies on the KAP on diabetes both in developing and developed countries targeted patients with diabetes. (Ben Abdelaziz, Thabet, Soltane, Gaha K, Gaha R, et al., 2007). Unlike these, this study targeted the general population. Therefore adequate comparative data is lacking for the study and the discussion is based on knowledge, attitudes and practices of the population of Saint Lucia. There is no study concerning KAP regarding T2DM available in Saint Lucia, hence, this study is an attempt to gather the data regarding the same. This chapter discusses a collaboration of major finding of the study, the relevant discussion, recommendation and conclusion. The study was a cross-sectional study in an attempt to collect sufficient information on knowledge, attitudes and practices of lifestyle modification regarding T2DM among the population of Saint Lucia. 5.1.1 Demographic Majority of the participants in this study were in the age group 25-34 years (39.5%). This in general accordance with the national census which conducted in the 2015 (Department of Statistic, 2015) In regard to participants with no formal education was very low 1.3%, and participants with primary , secondary and tertiary level together constituted an overwhelming (98.7%) of the participants in this study. This indicates that most participants are well educated, a finding which is similar to the results of another study conducted by Karir Consultant Limited. A majority of the participants were poverty-stricken (34.1%) earning between $0.00 $1,499.99 eastern Caribbean dollars per household. Poverty could limit accessibility to and affordability of a well-balanced diet and healthy food. And this could explain why a large percentage of the participants had low level of practice towards T2DM regarding regular doctor visits. The finding is in keeping with a survey conducted by KAIRI Consultant Limited where 43.8% of the population was shown to have very low income (KAIRI, 2007). 5.1.2 Knowledge In this study it is found that knowledge is statistically high amongst the respondents. 76.1% of the respondents had good knowledge of T2DM. The results also indicated that the respondents were very knowledgeable on the general awareness of T2DM such as the symptoms, complications and prevention of the specific disease. The result was consistent with a study done by Ambigapathy and colleagues found in their study that majority of respondents (67.0%) were knowledgeable about lifestyle modifications. The respondents scored 50% and above of the total score for all the categories of questions asked (Ambigapathy R. et al, 2006). In contrast R. Malathy and colleague in their study concluded low education amongst majority of their respondents. 83.3% had poor knowledge of the benefits of exercise, weight loss and healthy diet (R. Malathy et al, 2011). 5.1.3 Attitude Majority of the respondents agreed that it is important to engage in regular exercise, to follow a controlled diet and to maintain a healthy lifestyle. Results indicated that 90.5% of the respondents had positively agreed that regular exercise is necessary to help manage T2DM. While 80.9% agreed that diet modification is essential to control the disease by getting correct advice and clarification. These findings imply that the respondents had good attitude towards diabetes prevention and control practices. This finding is similar to that of Mukhopadhyay P et al in which majority of the respondents 82.3% had positive attitude towards lifestyle modifications (Mukhopadhyay P et al, 2010). Similar results were revealed in a study conducted by Upadhyay DK et al 60.3% of the respondents had positive attitude towards lifestyle modifications (Upadhyay DK et al, 2008). 5.1.4 Practice Results indicated that the respondents had poor practices towards regularly exercise and diabetes preventative measure such foot and eye examinations. This was evidenced by results which indicated that the respondents did not exercise regularly while majority of the respondents never visited heath care provider for diet advice, never checked their blood pressure and never checked their blood sugar level. This finding is similar to those of W.M Kiberenge and colleagues in which majority of respondents (75.6%) had bad practices in relation to lifestyle modifications (W.M Kiberenge et al, 2010). 5.1.5 Variables Combined The association between KAP in this study was selectively determined; that is only specific questions were used. These questions comprise of two aspects diet modification and practice question such as regular exercise, maintaining healthy lifestyle and regular doctor visits respectively. There was a significant positive correlation (r= 0.233, p=0.000) and (r=.201, p=0.000) between the knowledge level and the attitude level of respondents in this study. This means that the better respondents were knowledgeable, the better they were willing to observe healthy lifestyle habits. There was a very weak, non-significant positive correlation (r=-0.064, p=0.259) between the knowledge level and practice level of respondents. This means that being knowledgeable did not necessarily translate to healthy lifestyle practices. The results found in this study were similar to those in the study by Ambigapathy R. and colleagues in which a significant positive correlation (r=0.536, p 5.2 Recommendation The government must take a lead in creating awareness about diabetes disease country wide and in the counties that are adversely affected. In addition to developing the Saint Lucia national diabetes center, a community awareness program targeting rural and semi-urban communities should be developed using a multi-sectoral approach in order to address the knowledge gaps and influence behavior towards diabetes prevention. Given the low and uncertain incomes characteristic among the people, free screening for chronic diseases should be availed to the residents by the county government to increase their knowledge level on diabetes status. This can be done in a similar manner to the ante natal care program targeting all government facilities right from level 2 health facilities. In order to ensure that once a community member seeking for health care services is managed well right from the start, there is a need for an increase in the awareness of diabetes management and its complications in the primary healthcare sector especially at level two facilities such as dispensaries and health care centers due to their proximity to members of the public. Thus, continuous education on diabetes mellitus and its complications for primary healthcare providers should be accompanied by regular assessments on the knowledge level. Screening for diabetes is important, but equally crucial is patient education and counseling. The following measures are recommended to address the knowledge and practice deficits uncovered in this study: 1. There is need for the implementation of community or national based lifestyle intervention program to improve the knowledge of patients regarding healthy lifestyle and emphasize the importance of exercise and weight loss in the management of type 2 diabetes mellitus. This should be extended to the primary health care clinics where the majority of patients are seen. 2. Medical nutrition intervention program should be implemented with a multidisciplinary team (Doctor, dietician, social worker, psychologistà ¢Ã¢â€š ¬Ã‚ ¦) 3. Empower Mamelodi healthcare workers with motivational interviewing knowledge and skills to promote behavior change and adoption of healthy lifestyle practices by patients 5.3 Conclusion The knowledge and attitude levels of lifestyle modifications among the population of Saint Lucia was generally high. Nevertheless, majority of these people have poor practices toward healthy lifestyle habits. Majority of the respondents had poor practices such as regularly exercise, checking their blood glucose level, and visiting the doctor for regular check-ups. This implies that there is need to develop community based health promotion programs to bring about paradigm shifts that will promote healthily choices and behavior as well as understand the impact of culture and beliefs to these practices. The low incomes suggest the respondents inability or difficulties in meeting health care costs when they arise, this may explain the poor practice of visiting health facility for regular check-ups. References Ben Abdelaziz A, Thabet H, Soltane I, Gaha K, Gaha R, et al. (2007) Knowledge of patients with type 2 diabetes about their condition in Sousse, Tunisia. East Mediterr Health J May-Jun; 13 (3) 505-14.) Department of Statistics. Unpublished data. Saint Lucia; 2013

An Analysis of the Characters of The Canterbury Tales :: Canterbury Tales Essays

An Analysis of the Characters of The Canterbury Tales An interesting aspect of the famous literary work, "The Canterbury Tales," is the contrast of realistic and exaggerated qualities that Chaucer entitles to each of his characters. When viewed more closely, one can determine whether each of the characters is convincing or questionable based on their personalities. This essay will analyze the characteristics and personalities of the Knight, Squire, Monk, Plowman, Miller, and Parson of Chaucer's tale. One of Geoffrey's less believable main characters is the Knight, for reasons of chivalry. The knight displays many traits which make him seem almost too good to be true, and a true gentleman that rarely exists in reality. The narrator sums up the knights character by stating that "Though he were worthy, he was wys,/And of his port as meeke as is a mayde." (pg. 5, The Canterbury Tales) The knight holds four main admirable traits, making him the most liked traveler in "The Canterbury Tales," and also amplying the doubt of his realism. The reader is prepared to learn of each of his noble accomplishments and importance when the narrator remarks that" A knight ther was, and that a worthy man,/That fro the tyme that he first bigan/To ryden out, he loved chivalrye,/Trouthe and honour, fredom and curteisye." (pg. 4, The Canterbury Tales) From the characters impressive introduction, it is clear that this man is the most valued and honorable traveler among the group. This perfect gentleman hol ds a love of ideals that are often not displayed by people. First and foremost, he believes in the ideals of chivalry, and always stays true to its principles. He also feels that one should be honest, truthful and faithful, which many people are not all of these ideals. The knight thinks one should only do what is right, and what will gain him honor and reputation. This character also believes in freedom and generosity towards all, and displays this ideal repeatedly throughout the novel. And lastly, the knight also strongly feels that any proper person should display courtesy and elegance at all times. Another aspect of this character's life which makes him seem too prestigious to be truthful is his impressive military career. He fought in the holy war, known as the Crusades and was involved in 15 "mortal battles." In the prologue, the narrator informs the reader that "Ful worthy was he in his lordes werre,/And therto hadde he riden, no man ferre,/As wel in Cristendom as hethenesse, /And ever honoured for his worthinesse.

Othello: Themes Essay -- Othello essays

Othello: Themes  Ã‚        Ã‚   How many themes course through the Shakespearean tragedy Othello? Let us in this essay analyze the variety and depth of the themes in this play.    Lily B. Campbell in Shakespeare’s Tragic Heroes indicates that hate is the theme on which this play opens:    It is then on a theme of hate that the play opens. It is a hate of inveterate anger. It is a hate that is bound up with envy. Othello has preferred to be his lieutenant a military theorist, one Michael Cassio, over the experienced soldier Iago, to whom has fallen instead the post of â€Å"his Moorship’s ancient†. Roderigo questions Iago:    Thou told’st me thou didst hold him in thy hate.    And the reply is a torrent of proof of the hatred for Othello that has almost exceeded the envy of Cassio because he possesses the prize which Iago has sought to obtain for himself. (153)    Is hatred the only theme in the work? Hardly. Campbell categorizes Othello as a â€Å"study in jealousy†:    Othello has suffered less in its modern interpretation than any other of Shakespeare’s tragedies, it would seem. So insistently did Shakespeare keep this tragedy unified about the theme of jealousy and the central victims of the passion, so obviously did he mould his plot about the black Moor and the cunning Iago and the victims of their jealousy that no interpreter has been able to ignore the obvious intention of the author. Yet if we study the contemporary interpretations of the passion here portrayed, we find that Shakespeare was following in detail a broader and more significant analysis of the passion than has in modern days been understood. The play is, however, clearly a study in jealousy and in jealousy as it affects those of ... ...are: Four Tragedies. New York: Bantam Books, 1980.    Campbell, Lily B. Shakespeare’s Tragic Heroes. New York: Barnes and Noble, Inc., 1970.    Ferguson, Francis. â€Å"Two Worldviews Echo Each Other.† Readings on The Tragedies. Ed. Clarice Swisher. San Diego: Greenhaven Press, 1996. Reprint from Shakespeare: The Pattern in His Carpet. N.p.: n.p., 1970.    Gardner, Helen. â€Å"Othello: A Tragedy of Beauty and Fortune.† Readings on The Tragedies. Ed. Clarice Swisher. San Diego: Greenhaven Press, 1996. Reprint from â€Å"The Noble Moor.† British Academy Lectures, no. 9, 1955.    Jorgensen, Paul A. William Shakespeare: The Tragedies. Boston: Twayne Publishers, 1985.    Shakespeare, William. Othello. In The Electric Shakespeare. Princeton University. 1996. http://www.eiu.edu/~multilit/studyabroad/othello/othello_all.html No line nos.          Othello: Themes Essay -- Othello essays Othello: Themes  Ã‚        Ã‚   How many themes course through the Shakespearean tragedy Othello? Let us in this essay analyze the variety and depth of the themes in this play.    Lily B. Campbell in Shakespeare’s Tragic Heroes indicates that hate is the theme on which this play opens:    It is then on a theme of hate that the play opens. It is a hate of inveterate anger. It is a hate that is bound up with envy. Othello has preferred to be his lieutenant a military theorist, one Michael Cassio, over the experienced soldier Iago, to whom has fallen instead the post of â€Å"his Moorship’s ancient†. Roderigo questions Iago:    Thou told’st me thou didst hold him in thy hate.    And the reply is a torrent of proof of the hatred for Othello that has almost exceeded the envy of Cassio because he possesses the prize which Iago has sought to obtain for himself. (153)    Is hatred the only theme in the work? Hardly. Campbell categorizes Othello as a â€Å"study in jealousy†:    Othello has suffered less in its modern interpretation than any other of Shakespeare’s tragedies, it would seem. So insistently did Shakespeare keep this tragedy unified about the theme of jealousy and the central victims of the passion, so obviously did he mould his plot about the black Moor and the cunning Iago and the victims of their jealousy that no interpreter has been able to ignore the obvious intention of the author. Yet if we study the contemporary interpretations of the passion here portrayed, we find that Shakespeare was following in detail a broader and more significant analysis of the passion than has in modern days been understood. The play is, however, clearly a study in jealousy and in jealousy as it affects those of ... ...are: Four Tragedies. New York: Bantam Books, 1980.    Campbell, Lily B. Shakespeare’s Tragic Heroes. New York: Barnes and Noble, Inc., 1970.    Ferguson, Francis. â€Å"Two Worldviews Echo Each Other.† Readings on The Tragedies. Ed. Clarice Swisher. San Diego: Greenhaven Press, 1996. Reprint from Shakespeare: The Pattern in His Carpet. N.p.: n.p., 1970.    Gardner, Helen. â€Å"Othello: A Tragedy of Beauty and Fortune.† Readings on The Tragedies. Ed. Clarice Swisher. San Diego: Greenhaven Press, 1996. Reprint from â€Å"The Noble Moor.† British Academy Lectures, no. 9, 1955.    Jorgensen, Paul A. William Shakespeare: The Tragedies. Boston: Twayne Publishers, 1985.    Shakespeare, William. Othello. In The Electric Shakespeare. Princeton University. 1996. http://www.eiu.edu/~multilit/studyabroad/othello/othello_all.html No line nos.         

Comparison of In Mrs. Tilschers Class and Originally Essay examples --

Comparison of In Mrs. Tilscher's Class and Originally ‘In Mrs Tilscher’s class’ and ‘Originally’ are poems about the journey of life and the change from childhood into adulthood. Although ‘Originally’ is more traumatic there are many similarities between the two poems. They are both about moving on both spiritually and mentally, and explore ideas about identity and emigration. ‘In Mrs Tilscher’s Class’ is a poem about the metaphorical journey throughout a young child’s school year. The first verse of the poem has a joyful tone; the narrator of the poem seems happy and full of delight. It is written from a young girl’s perspective on the things that take place in the course of the school year. The young girl who is narrating the poem explains to the reader both the things that she liked and disliked. The poem is written in chronological order and the different verses of the poem represent different periods throughout the school year. The first verse of the poem starts with: ‘You could travel up the Blue Nile with your finger, tracing the route while Mrs Tilscher chanted the scenery’. This creates a vivid picture of the children tracing the route of the Nile on a map while Mrs Tilscher described the scenery and surroundings to the children. After learning about the Nile and its surroundings for an hour the children paused for a break to drink a ‘skittle of milk’. A skittle of milk was a small glass bottle containing 1/3 pint of milk. Children used to refer to it as a ‘skittle’ because that is what it looked like. This shows the children’s innocence and immaturity. Verse two describes how much the narrator loved being in Mrs Tilscher’s class. It is described as being ‘better than home’. ‘The .. ... used is very clear as it explains how the parents are feeling. ‘I want my own country, I said’ This line sums up just how young and immature the narrator is. It is written in italics to give effect, to make it stand out because this line has great meaning to it. The third verse describes the girl reminiscing on how she felt adapting to the changes. ‘You forget, or don’t recall, or change, and seeing your brother swallow a slug, feel only a skelf of shame.’ She is now starting to fit in but still feels a sense of loss. ‘I remember my tongue shedding its skin like a snake’. This simile is very descriptive and you can vividly picture a snake shedding its skin. This corresponds to the changes the narrator is going through. I think she now feels embarrassed about the way she used to speak. She hesitates when asked where she originally came from.

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